Find helpful information about bookings, tracking, delivery times, freight transportation, documentation, and international shipping.
Customer Supplies Policy Update 11.2025
Yes. We provide courier delivery, air freight, inland transportation, container shipping, warehousing, relocation, and international logistics support.
How Do I Request a Shipping Quote?
Complete the quotation form with your contact information, pickup and delivery locations, freight type, weight, dimensions, and preferred delivery schedule. Our team will review the details and respond with a suitable option.
How Does the Shipping Process Work?
The process normally includes quotation, booking, collection, documentation, transportation, tracking updates, arrival, and final delivery.
Can I Track My Shipment Online?
Yes. Enter your tracking number on our tracking page to view the current status, latest location, estimated delivery information, and shipment history.
Do You Handle International Shipments?
To get started, many shippers begin with an express box or envelope (depending on item size), a shipping label, and a clear pouch to hold the label. If you’re sending fragile or regulated items, additional supplies may be needed.
What supplies do I start with?
Yes. We coordinate international courier, air-freight, container, and commercial cargo shipments across supported destinations.
What supplies do I start with?
At Express Mail Logistics, we are committed to providing dependable shipping solutions and the resources our customers need to ship with confidence. To improve the way shipping supplies are managed and distributed, we are updating our Customer Supplies Policy to create a more efficient, sustainable, and equitable system.
What’s Changing?
Effective with this policy update, complimentary shipping supplies will be distributed based on customer shipping activity and supply usage. This approach helps ensure that supplies remain available for customers with active shipping needs while supporting responsible resource management.
How This Affects Customers
- New customers will receive an initial allocation of complimentary shipping supplies.
- Continued eligibility for free supplies will be determined by shipping volume and supply usage.
- Customers whose supply orders consistently exceed their shipping activity may have their supply ordering privileges adjusted.
- Supply eligibility may be reviewed periodically to ensure fair and appropriate distribution.
Supply Access Levels
Express Mail Logistics offers three levels of supply ordering access:
Full Access
Eligible customers may order the complete selection of shipping supplies available through the Express Mail Logistics online ordering portal.
Limited Access
Customers may order standard shipping supplies, while certain specialized or premium supplies may be restricted based on shipping activity and account eligibility.
No Access
Customers will not be eligible to order complimentary shipping supplies through the Express Mail Logistics ordering system.
Need Assistance?
If your supply ordering access has been limited or suspended and you believe additional supplies are required for your shipping needs, please contact Express Mail Logistics Customer Support or your Account Manager. Our team will review your account and work with you to determine the appropriate level of access.
Our Commitment
This policy update reflects Express Mail Logistics’ commitment to delivering reliable service while responsibly managing shipping resources. By aligning supply distribution with customer shipping activity, we can better support our customers, reduce unnecessary waste, and ensure fair access to shipping supplies for businesses of all sizes.
Thank you for choosing Express Mail Logistics as your trusted shipping and logistics partner.
Have a Shipment in Mind?
Tell us what you need to transport, where it needs to go, and when it should arrive. Our logistics team will help organize a secure and efficient shipping solution.