Clear and Simple Shipping Refunds

We make it easy to request a shipment cancellation, report a billing issue, or submit a claim for a lost or damaged package.

Request a Refund
Refunds and Returns

How Our Refund Process Works

Since Express Mail Logistics provides transportation and logistics services, refund eligibility depends on whether the shipment has been collected and whether transportation or third-party costs have already been incurred.

1

Submit Your Request

Email us with your name, tracking or invoice number, reason for the request, and proof of payment.

2

We Review the Service

Our team checks whether the shipment was collected, dispatched, processed through customs, or assigned to a carrier.

3

Receive Our Decision

If approved, your refund will normally be issued through the original verified payment method within 5–10 business days.

Eligibility

When a Refund May Apply

Potentially Refundable

  • A shipment cancelled before collection.
  • An unused and unscanned shipping label.
  • A verified duplicate payment.
  • An incorrect charge confirmed by our billing team.
  • A qualifying written guaranteed-delivery service.
  • Another refund required by applicable consumer law.

Generally Non-Refundable

  • Shipments already collected or dispatched.
  • Delays caused by customs or security inspections.
  • Incorrect or incomplete delivery addresses.
  • Recipient refusal or unavailability.
  • Customs duties, taxes, penalties, or government fees.
  • Prohibited, restricted, or incorrectly declared goods.
Important Information

Returns, Claims and Charges

Undeliverable and returned shipments
Shipping charges are not normally refundable when delivery fails because of an incorrect address, recipient refusal, missing identification, unpaid customs charges, prohibited contents, or missing documentation. Return transportation, storage, redelivery, and disposal charges may apply.
Customs duties and government charges
Customs duties, import taxes, inspection fees, and government charges are determined by the relevant authorities. Express Mail Logistics cannot guarantee refunds of amounts collected by customs, airports, ports, or government agencies.
Lost or damaged shipment claims
Loss and damage requests are handled as shipment claims. You may need to provide the tracking number, proof of value, photographs, invoices, and the original packaging. Submitting a claim does not automatically guarantee compensation.
Insurance and declared-value protection
Insurance and declared-value protection are governed by the written conditions of the applicable insurer or carrier. Declaring a shipment’s value does not automatically create insurance coverage. Coverage must be confirmed in writing.
How long does a refund take?
Approved refunds are normally processed within 5–10 business days. Your bank or payment provider may require additional time before the funds appear in your account.
How do I request a refund?
Email info@expressmaillogistics.com with the subject “Refund Request.” Include your full name, tracking or invoice number, amount requested, reason for the request, and proof of payment.

Verify Payment and Refund Communications

Confirm unexpected payment or refund instructions through our official website or by contacting info@expressmaillogistics.com. We do not request an additional payment merely to release an approved refund.

Need Help With a Refund or Claim?

Contact our support team with your shipment or invoice number, and we will review your request.

Contact Our Support Team
Effective September 10, 2026 · Express Mail Logistics