The EMS App is one of the winners of the German App Award 2024, presented for the first time by the news channel ntv and the German Institute for Service Quality. The decisive factors for the award in the “Parcel Services” category were a survey with over 30,000 consumer votes cast and an extensive social media analysis.
As part of the German App Awards 2024, consumers were asked last year to rate a total of 455 actively used mobile applications in 55 categories. The result: the EMS app is one of the most popular mobile applications in Germany. The customers rated the apps according to range and performance, usability, customer service and recommendation. Over 30,000 customer assessments were included in the survey via an online panel. In addition, relevant customer opinions were collected via an extensive social media analysis in order to determine the best apps with the highest customer recommendations.
Ricarda Roth, Senior Group Manager Digital Customer Interfaces at EMS Germany:
